Through years of experience we have developed:

• a unique debt collection solution that differentiates us from other law firms and debt collectors.
• the capacity, resources and expertise to do large volumes of consumer debt collection and to optimize collection results.

Our debt collection department is divided in a Call Centre and a Legal Division.

In the Call Centre we follow a “soft” – collection approach encouraging debtors to make acceptable payment arrangements in accordance with our client’s guidelines. Payment arrangements are done by way of a written acknowledgements of debt combined with debit order authorizations.

In the Legal Division we follow the traditional “hard” collection approach where we take legal action against debtors who fail to respond to the efforts of the Call Centre or fail to honour their payment arrangements.

We specialise in: -

• the collection of arrear school fees;
• the collection of property levies;
• the collection of arrear municipal debt;
• commercial debt collection.

Contact Krisna Jenkins for information on our unique collection options to suit your needs.

Click here to view the Debt Collection process.

Collection of Property Levies

We attend to the collection of arrear levies on behalf of various bodies corporate and homeowners' associations.

Bodies corporate and homeowners' associations are unable to function effectively without the successful collection of levies and may ultimately find themselves in a position where they are unable to:

• pay for municipal services to their property;
• pay insurance premiums; and
• maintenance to their property.

We ensure fast, effective and dynamic collection of outstanding levies to ensure that body corporate and homeowners associations remain financially sound and efficient.

Commercial Debt Collections

When dealing with commercial debt collections (business to business collections) the amounts of the debts involved are usually substantially higher than the debt of private debtors.

We offer the following:

• professional, efficient and prioritised handling of matters;
• in depth knowledge of the applicable credit and insolvency law; and
• assistance in securing debts.

Collection of School Fees

We specialise in the collection of arrear school fees. Over the last 20 years we have developed unique methods to collect arrear school fees on a "no collection, no fee" – basis.

Our clients receive payments, not accounts.

We are sensitive to the unique relationship between the school and the defaulting parents. We therefore follow an initial “soft” collection approach encouraging the defaulting parents to make payment arrangements, which we collect through an advanced debit order system. We only take legal action as a last resort to ensure payments, thus securing a stable relationship between the school and the parent.

As part of our comprehensive service to schools, we

• conduct regular audits, and advise on your debt management policies and procedures;
• advise on employment law issues in respect of staff appointed by governing bodies;
• provide general legal advice with regard to governing body matters; and
• provide training of administrative staff regarding processes, documentation and handover and accounting procedures.

Collection of Arrear Municipal Debt

We have a proven capacity to do large-volume consumer debt collection:

• the resources to do online data cleansing and debtor investigations;
• evaluation of indigent applications in a bulk exercise;
• an in-depth knowledge and expertise in the legislation relevant to Municipalities, credit law and specifically the National Credit Act.